Log in to our shop website, then click the "Rewards Program" tab at the bottom, highlighted in red, to check your available discounts based on your points. Choose a discount and click "claim." You'll receive an email with a code for a discount at checkout, which doesn't expire until you use it. You can save the email for later use or find claimed but unused discounts under "view" in the rewards program tab.
You will add your discount code at checkout. So, first add your products to the cart, then once you are ready to pay, click on "checkout" and you will be redirected to the checkout page.
Then, on checkout, there is a box where you can add the code you have for your discount, it can be the code from a gift card, from a discount code or even the members discount if you are a member. Important note: you can only use 1 code in each order.
Make sure to click on checkout and then put your code before you choose your payment, so if you get redirected to PayPal for example, you already have your code there.
If you've already claimed your discount and received your code but are experiencing issues with it not being accepted on the site, it's likely due to minor discrepancies in the code entry. This can include using "0" (zero) instead of "O" (the letter), accidentally using capital letters where they should be lowercase, or unintentional spaces at the beginning or end of the code. The system will only recognize the code exactly as you received it. To ensure accuracy, it's a good practice to use "copy and paste" when entering the code.
It's important to note that your discount code doesn't expire until you use it. Your points won't revert to your account, and you can always apply your code in your next order if you've already placed one without using the code this time. Alternatively, you can contact us to cancel the order (if it's already been placed) and then reorder with the discount code applied.
If you've attempted to use the discount code you received via email or found in your rewards program tab at the checkout but it didn't work, please don't hesitate to contact us through our website as soon as possible.
We can assist by canceling your current order, allowing you to place a new order and successfully apply the coupon code you received. It's important to note that we do not have visibility into the code; only you can see and use it. Your code remains valid until you use it, and any points you've claimed will not revert to your account.
If you've successfully claimed your points, you should have received an email containing a discount code for use on our checkout page. It's important to note that if you choose not to use these points immediately, they won't return to your account. However, the code itself does not have an expiration date, so you can use it at your convenience in the future.
To locate the code, you can refer back to the email where you initially received it. Alternatively, you can revisit the rewards program tab, where you'll notice that the "claim" button has been replaced with "view" for the points you've previously claimed but haven't yet used. We recommend using the "copy and paste" method when entering the code, as it is case-sensitive. This ensures that you can easily apply your discount when you decide to use it.
To change your club subscription plan, follow these steps:Start by accessing the members area of the school, where you can view all the available tutorials.
Navigate to the top right corner of the screen.
Click on "Manage subscriptions."
From there, you can proceed to cancel your current subscription
Once you've canceled your current subscription using the previous steps, you can then proceed to select your new plan and enroll by visiting this link: https://learncartonnage.colorwayarts.com/p/joyful-cartonnage-club
It's crucial to ensure you've canceled your existing plan before joining the new one.
When you reach the checkout stage in our shop, you can take advantage of a 10% discount by using the code provided in the members' area, specifically for "awesome" club members. It's essential to note that this code is exclusive to "awesome" members, so if you're on the basic plan ($19.99/month), it won't apply to your order.
Additionally, please keep in mind that you can use only one code per order. Therefore, if you have another code, such as one obtained through the rewards program or a gift card, you won't be able to stack the members' discount with the other code. When deciding which code to use, consider which one offers the better discount based on the order you're placing.
To cancel your membership, follow these steps:
Access your account in the members' area of the school, where you can access all the tutorials.
In the top right corner, you'll see your user icon. Click on it.
Next, click on "Manage subscriptions."
This will allow you to proceed with canceling your membership.
If you prefer, you can directly access your account and then manage your subscription using this link: https://sso.teachable.com/secure/17685/users/sign_in
To change your card inside the Cartonnage Club, you have to access your account in the members area of the school (with all the tutorials), and click on the top right corner where you see your icon. Then click on "change card". Click here for the direct link to access the account
Click here for the direct link to access the account in the school.
If you're still encountering login issues, it's possible that your email or password may not be entered correctly. You have a couple of options to resolve this: You can attempt to "reset your password" to gain access. If you haven't tried this method or it hasn't been successful, you can reach out to us, and we can assist in resetting your password for you.
It's important to note that we operate two different websites – one for the shop and another for the school. Your email address will be the same for both sites, but you may have set up different passwords when creating your accounts. Please double-check that you are using the correct login credentials for the specific site you are on. For your convenience, we recommend setting the same password for both sites to simplify your access and management
To add products to your wishlist, first, ensure that you're logged into your account on the shop's website. Once logged in, navigate to the products you want to save to your wishlist, and simply click on the "add to wishlist" option.
Later, when you wish to review your wishlist, make sure you are still logged into your account. Then, click on the "heart" symbol located at the top right corner of the page. This will provide access to your wishlist, and you'll find that each product listed has an "add to cart" button right next to it, making it convenient to select and add items to your cart.
If the kit you've purchased specifies that it includes downloadable instructions available within the cover, you can access these directions as follows:
First, visit our website at https://www.colorwayarts.com/pages/instructions.
Next, locate the image representing the kit you've purchased and click on it. You will be prompted to enter a password, which can be found inside the cover of your kit.
Make sure to enter the password exactly as it appears, including both letters and numbers. Once you've correctly entered the password, you'll gain access to the PDF tutorial, and if you prefer, you can also download it to your computer for future reference.